Solve customer problems by showing specific solutions based on real customer problems.
Surface resolving knowledge to agents inside your CRM and learn from them as they create knowledge and connect problems to solutions.
Provide proven solutions based on historical effectiveness as your customers describe problems.
Gain insight into how your knowledge is helping customers.
Integrate with support portals, case submission forms, and even follow up with suggestions via e-mail.
Integrated with Salesforce and ZenDesk customer support systems, providing immediate benefits without significant workflow changes.
Agents can create, save, and curate resolving knowledge in a way that encourages reuse for similar problems.
Compare and visualize the value of knowledge agents create across groups, products, and individuals.
VMware Airwatch® used Agent Access to reinvent its customer support process.Download Case Study
Categorize and model all of your support cases by product to understand trends and ways to improve support.
Rootless faceting allows you to explore models by filtering on any attributes of your data.
By comparing the time it takes to close cases within a topic to the number of KB articles linked to those cases, agents can quickly see gaps in their knowledge base.
Get our datasheet to learn how to create an adaptive KB while solving customers’ problems.Download the Datasheet