Product Spotlight: IT-Service
IT-Service goes beyond search to make customer service agents more efficient and enable self-service. It unifies previously siloed knowledge. It delivers not only the right information to agents and customers, but also the right subject matter experts on-demand. Lastly, IT-Service employs artificial intelligence to learn which knowledge base articles best solve which service requests to improve performance over time.
Download the IT-Service datasheet or play the movie to see how self-learning can improve the performance of your knowledge base.
What is IT.com?
People communicate with each other every day using a variety of digital means. Using new machine learning algorithms that marry social network analysis to text analysis, IT.com analyzes, groups, and relevance ranks this communication to derive actionable insight.
Information has a 'social life.' The true meaning of communication can only be understood if one understands the social context and networks of trust in which it is embedded. IT.com uniquely discerns that social network, and uses it in the service of searching vast amounts of information.
Olivier Nomellini Senior Fellow
Freeman Spogli Institute for International Studies
at Stanford University