“ The true meaning of communication can only be understood if one understands the context in which it is embedded. IT.com uniquely discerns that context, and uses it in the service of customers. ”Francis Fukuyama Olivier Nomellini Senior Fellow | Freeman Spogli Institute for International Studies at Stanford University
Customer service comes into being out of necessity, but increasingly service has become a way to shine. IT.com provides a platform for creating that shine via all the digital channels of communication between a company and their customers. Companies can now delight their customers because our platform learns what they need. As the platform gains “experience,” the company gains happy customers.
IT-Service is a suite of cloud-based services that derives intelligence from customer support operations. Built on a self- learning platform, IT-Service analyzes your help-desk ticketing system and your knowledge base and learns from the actions of support agents as they resolve customers’ problems, and as customers resolve their own problems via self-help. IT-Service then applies that experience to future problems, substantially improving customer support and success.
It’s your support, only smarter.